![]() ![]() These developments can all decrease wait times and make drive-thrus more efficient by reducing bottlenecks, Kalinowski Equity Research founder Mark Kalinowski previously told Insider. The coffee chain has started adding double drive-thru lanes, along with implementing video ordering capabilities and handheld tablets for baristas to take orders. Starbucks has invested in new technology and formats as drive-thrus become even more critical to the brand. ![]() On-the-go orders, meaning drive-thru and pickup orders, made up 80% of Starbucks orders prior to the pandemic, Starbucks told Insider, and increased more than 10% over pre-pandemic levels in the first quarter of 2021. Drive-thru orders have grown across the fast-food industry since the pandemic closed many dining rooms. In the past 12 months, we have opened 554 new stores combined with in-store seating and drive-thru service, repositioning our store portfolio to create a blend of traditional Starbucks stores with convenience-led formats," a Starbucks spokesperson told Insider.įast food and fast-casual brands across the country have optimized drive-thrus over the last year as they became crucial in the age of COVID-19. "Starbucks continues to make meaningful progress to reposition our US store portfolio through this trade area transformation, which is now nearly 80% complete. Read more: How a tiny food-tech startup convinced industry heavyweights like Chick-fil-A and Taco Bell to rely on it to fight a labor shortage Account icon An icon in the shape of a person's head and shoulders.
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